Showing Team Members We Care
The only thing more important to us than the people at 4M Building Solutions is making sure that they feel appreciated for all the hard work they do. Our Team Members are the best, and we like to treat them that way. That is why we got so excited recently while talking with one of our Account Managers, Pamela Kelly, at FedEx during a Customer Partner Review. She has an amazingly low Team Member turnover rate at just 2%, so we asked her what the secret to her success was. The answer was simple, but it is a perfect example of what we strive to do here at 4M.
Over her time with 4M, Pamela has not only has done great work, but she has done an even better job at leading by example. In her words, “Great Team Member retention has to start with the employer and manager.”
Pamela explained to us that she has “learned how to communicate and listen, one of the most important things we as managers sometimes forget to do. Not only do I listen, but I also work alongside our Team Members. I laugh with them, I cry with them, and I sincerely show an interest and appreciate them.”
Another thing that Pamela stresses is that a true leader is both flexible and responsive to their Team Members’ needs. She said, “Our Team Members are humans and want to know they work for a human who really cares about them. One thing we as leaders need is communication between Team Members and management so they do not feel like the last mop in the bucket, but instead like he or she really matters!”
In each of her safety meetings, Pamela takes the time to show her appreciation for each and every one of her Team Members and to remind them that she is always there anytime they need her, no matter what.
We want to thank Pamela for setting an example that we can all follow. We have the most outstanding people in the world at 4M, and it is important that we appreciate not only all of their hard work, but also how they are all truly amazing individuals!