When Change is Good
In psychology, there is a threshold of sensation known as the just-noticeable difference (JND). This is the level in which change becomes perceptible. For example, there will be a certain point when someone notices the temperature dropping. Change can be disruptive in a company, especially when it is for the worst, and that is what inspires our seamless transition services. From our first day in a building, 4M Building Solutions hits the ground running so that there is no disruption in service, only improvement. A large part of that is due to the preparations performed by our Operations Support Team (OST) well before our first day on-site.
On day one of cleaning a new customer’s facilities, it is far from 4M’s first day in the building. We will have already spent at least a month getting to know both the customer and their building. Our transition experts, the OST, spend that time gathering the information they need to create a detailed start-up plan customized specifically for the facility. That way, on day one, our Team Members will work like they know the building down to every nook and cranny...and that is because they really do!
From a dedicated account manager down to the selection of each and every Team Member, 4M’s seamless transition is the result of planning and preparation. Our patented analytical systems produce invaluable data, but only because we have transition managers who know how to use it. They use it so well, in fact, that the only thing you will notice is a cleaner workplace and a happy, healthy workforce. That is because our OST not only plans for the transition, but they oversee the implementation and work diligently to ensure that everything continues to go just as smoothly during our first weeks on the job.
We value our OST and their transition plans because they create value for our customers. One pharmaceutical customer said, “Careful planning and execution on [4M’s] part made the fear of change non-existent. They literally delivered what they promised on everything. It made our decision to change a viable and valuable decision.”
That is exactly why we do it. Many people fear change, but that is because they often experience change that is disruptive and costly. When it comes to our seamless transition performed by our OST, change is good.