Meet the MMMM Executive and Management Team

Mitch M. Murch, CBSE, Founder
Mitch has been directly involved in the cleaning industry since 1953 and is considered an industry pioneer.  Mitch founded MMMM in 1978.  Recognized as an industry leader he founded the Building Service Contractors Association International (BSCAI), serving as its fifth president.  Mitch has served or chaired most of the Association committees and has been awarded the Certified Building Service Executive (CBSE) Emeritus designation through the BSCAI as well as many other professional accolades. He has served two terms as President of the World Federation of Building Service Contractors (WFBSC), a position that recognizes his leadership, knowledge and expertise in the contract cleaning industry on a global level.

Tim M. Murch, CBSE, President and CEO
Tim has been involved in the contract cleaning janitorial industry all his life and full time since 1980, joining MMMM only two years after its inception.  Tim has worked his way up through all departments. Tim moved into the presidency of MMMM in 1991 and has grown the company from $12 million in sales in a one state operation to its current revenue of over $60 million in regional markets with rapidly expanding growth under his forward-thinking, strategic direction. Tim graduated from the University of Missouri, Columbia. 

Industry Association Involvement and Accolades
• Three, three-year terms on the Board of Directors of BSCAI and continues to serve on several committees, many of them as the chairman; BSCAI Speaker and Award Recipient for his many contributions.
• Serves as one of only two board members from the United States on the Board of Directors of the World Federation of Building Service Contractors (WFBSC).
• Active member of BOMA and has served on the local Board of Directors and Strategic Long Range Planning Committee; Active member of IFMA, Regional Commerce and Growth Association, Downtown Partnership, as well as many other civic and charitable organizations.

Steve Crain, CBSE, Chief Operating Officer
Steve joined MMMM in 1987 and has been a key contributor to MMMM’s growth through previous roles in Sales and Marketing. In his current role, Steve manages all operational aspects of the $60 million business through development of innovative solutions and ensuring corporate goals achievement. He has been instrumental in the support and implementation of standardized methodology across quality, training and human resources departments including MMMM’s Quality Improvement Plan. Steve serves on both the Executive Leadership Team and Strategic Planning Committee and holds a Bachelor’s degree in Business Administration from the University of Missouri, St. Louis. He is an active member of IFMA, ISSA and BSCAI.

Joseph M. Strout, Chief Financial Officer
Joe joined MMMM in May of 2007 as Chief Financial Officer. Joe serves as a member of the MMMM Board of Directors and is on the Executive Leadership Team. He brings 30 years of experience in finance, accounting and operations from companies such as DuPont, Ralston Purina, Kimberly-Clark, The Solae Company and Brown Group among others. Joe’s primary role at MMMM is to position the business for strategic growth around the mission, vision and goals. Finance, Accounting, Information Technologies and Payroll teams are under his leadership in support of MMMM’s strategic vision. Joe received both his Bachelor’s and Master’s in Business Administration in Finance from the University of Miami. Joe has also attended Executive Leadership programs at the Ross School of Business at the University of Michigan, as well as, Washington University and Rice University in Houston on programs ranging from Creating Shareholder Value to current practices in Mergers and Acquisitions Strategy.

Tom Covilli, CIH, Vice President of Risk Management
Tom's expertise and experience in safety and risk management and environmental affairs management spans back to 1981. Tom is responsible for safety policy and procedure development and implementation, development and delivery of safety training programs, conducting hazard and risk assessments for new and existing accounts, claims management for workers compensation and general liability and he leads the corporate safety committee team. In addition to safety and risk management responsibilities, Tom is a member of the MMMM Executive Leadership Team where the importance of safety can be emphasized and endorsed by the executive management of the company. He also participates in Customer Partnering Reviews (CPRs) where his expertise in safety offers another source of value for MMMM clients.

Tom brings depth and experience to these areas having directed the corporate health and safety program as well as regional programs for a large industrial services contractor for 11 years prior to joining MMMM. He has extensive experience in developing loss prevention programs and has spent much of his career training employees with varied backgrounds and disciplines in OSHA compliance. Tom is a member of the American Board of Industrial Hygiene (ABIH) and American Industrial Hygiene Association (AIHA) and has been a Certified Industrial Hygienist (CIH) since 1987.

Tim Moore, RBSM, Division Vice President
Tim began his career with MMMM in 1981 as a site supervisor. He has advanced with our organization from supervisor at one of our largest accounts to Area Manager, Regional Manager and Vice President of Operations to Divisional Vice President. Tim has been instrumental in the implementation of our Continuous Quality Improvement programs, which are unparalleled in the industry. Tim is very active in attending continuing education programs conducted by our industries leading organizations. In his current role, he provides strategic operational direction to his team ensuring optimal service performance and customer satisfaction to a portfolio of clients with over 35 million square feet of facility space. Tim is an active member of IFMA, BOMA, ISSA and BSCAI. Tim has earned the RBSM designation by the BSCAI and was the first recipient of the Mitch Murch 110% Award.

Dan Cline II, CBSE, Division Vice President
Dan has over 20 years experience in the facilities service industry and initially joined the MMMM team in 2001 as a Branch Manager. His excellent leadership qualities earned him the promotion to Division Vice President overseeing MMMM operations in the Central United States with a portfolio of over 20 million square feet. Dan has a proven track record of success within his areas of responsibility and is experienced in all areas of the cleaning industry including office, industrial, educational, medical and corporate services operations. He is a member of the Executive Leadership Team and on the MMMM Strategic Planning Committee. Dan’s Division earned the Albert E. Wilson Division of the Year award in 2007 along with being recognized as the “Safest” Division in the Company for 2008. He is an active member of BOMA, IFMA and BSCAI. Dan attended the University of Nebraska.

Chip Wilkening, CBSE, Division Vice President
Chip has over 16 years of operations and management experience in the facilities service industry. After serving nine years in the Marine Corps where he attended four technical and security schools, he started his own successful janitorial company. He eventually joined one of the Southeast’s largest facility service providers and was responsible for growing their business substantially. Chip joined MMMM in 2003 as Division Vice President for the Southeast Division. Chip is on the MMMM Executive Leadership team and leads a management team in his Division that services a 14+ million square foot portfolio of business spanning many disciplines – aerospace, aircraft, industrial, pharmaceutical, and corporate facilities. Chip’s strong work ethic and dedication earned him the Mitch Murch 110% Award in 2007. Chip is active in both IFMA and BSCAI and is IICRC certified. Prior to joining the Marine Corps Chip attended Iowa State University.

Bill Crouch, CBSE, Vice President, Compliance and Training
Bill joined MMMM in 2006 to spearhead MMMM’s Operations Support Team (OST). Bill and his team are responsible for the implementation of the MMMM QualityPath™ programs, including corporate and field training, new account starts, quality control systems and job process improvements. He has over 20 years of experience in the job start/transition aspect of our industry having started projects for Fortune 500 firms across the country. Bill managed the successful transition of MMMM’s largest account to date, 6 million square feet with Eli Lilly in Indianapolis, Indiana. Bill has been instrumental in the design and implementation of our training modules for job routing, task assignment and periodic task completion.

Bill earned his Certified Building Service Executive (CBSE) and Institute of Inspection, Cleaning and Restoration Certification (IICRC) designations as well as LEAN Manger Certification for Administration and Service Professionals (LMAC-S). Bill holds a Bachelor’s degree in Arts and Science from University of Kentucky.

Mike Van Well, Director of Information Technology
Mike joined MMMM in 2002 as a Network Administrator and moved into the Director’s role in 2008. He obtained his Microsoft Certified Systems Engineer certification in 2000 while working in the communications industry, where he supported network and telephone systems. Mike is responsible for maintaining the company’s wide area network and all in-house systems, and is a member of the Executive Leadership Team. Under his direction the IT department has won the Internal Customer Service Award since its inception in 2008. Mike holds a degree from the University of Missouri, St. Louis.