Constant Tracking + Reporting
At 4M, our approach to quality assurance stems from the basic concept, “What gets measured, gets managed and improved.” When we say constant tracking and reporting, we mean it. Daily, weekly, and monthly: if it’s measurable, we’re tracking it and using all of the data to continuously improve our service to you.
By continuously monitoring and tracking, our experienced senior management team never overlooks any potential for continuous improvement.
We recently transitioned to 4M. The transition went amazingly well. Everyone worked hard to provide us pictures, background and drug testing information. Thank you to the entire 4M team for your patience and diligence getting those steps completed. 4M has done a tremendous job in providing high quality consistent janitorial service to us. I want to express my deep thanks to everyone involved in this transition from 4M’s top-notch administrative staff to their facility specialists. You have proven that customer satisfaction is your top priority and that you are skilled professionals. I am truly honored to have you as team members.- 2,200,000 square foot Utility Headquarters and Service Centers