It’s easy to say that you create value but in reality, value is difficult to create and maybe even harder to communicate. Sometimes, our value gets lost in a competitive industry where some clients view janitorial services as a commodity. The risk is that we get relegated to price and the value we bring is diminished.
There are several ways 4M creates value. We invest in our Team Members. We want our Team Members to be proud of the service they provide. To support this, we offer ongoing product and safety training; we offer hiring bonuses so friends and relatives can potentially work together; we offer incentives like Safety Bingo; recognition in the form of Good Works tickets; BSCAI Building Service Employee of the Year; Team Member of the Year; and many more!
Value at our clients’ level extends beyond the service for the price. When clients have cost constraints, we try to match up our service without compromising quality. With our years of experience behind us, we know there is no one way to propose a janitorial contract.
It was like a breath of fresh air when 4M took over janitorial services at our building in Kansas City, Missouri, in June of 2002. I have consistently seen cleaning done in this building by 4M that has never been done since the building opened. The 4M management team has done an outstanding job resolving any issues that do occur. Whenever I do have an issue, which is extremely rare, it will be resolved immediately and permanently with the 4M team.- 450,000 square foot Corporate Headquarters