It’s easy to say that you create value but in reality, value is difficult to create and maybe even harder to communicate. Sometimes, our value gets lost in a competitive industry where some clients view janitorial services as a commodity. The risk is that we get relegated to price and the value we bring is diminished.
There are several ways 4M creates value. We invest in our Team Members. We want our Team Members to be proud of the service they provide. To support this, we offer ongoing product and safety training; we offer hiring bonuses so friends and relatives can potentially work together; we offer incentives like Safety Bingo; recognition in the form of Good Works tickets; BSCAI Building Service Employee of the Year; Team Member of the Year; and many more!
Value at our clients’ level extends beyond the service for the price. When clients have cost constraints, we try to match up our service without compromising quality. With our years of experience behind us, we know there is no one way to propose a janitorial contract.
We recently transitioned to 4M. The transition went amazingly well. Everyone worked hard to provide us pictures, background and drug testing information. Thank you to the entire 4M team for your patience and diligence getting those steps completed. 4M has done a tremendous job in providing high quality consistent janitorial service to us. I want to express my deep thanks to everyone involved in this transition from 4M’s top-notch administrative staff to their facility specialists. You have proven that customer satisfaction is your top priority and that you are skilled professionals. I am truly honored to have you as team members.- 2,200,000 square foot Utility Headquarters and Service Centers